In the past few months of 2022, DGFUELS received several enquiries from customers and business partners. These are enquiries regarding products, services and transactions. To eliminate any uncertainty we will unpack the various questions that are frequently asked. Below are these questions to assist in understanding DGFUELS services, products and transactions.
SERVICES
Q: What services provided by DGFUELS?
A: DGFUELS is equipped to service all types of generators and do Generator fill-ups. In addition DGFUELS has a mobile delivery service that gets petroleum products directly onsite.
Q: What makes DGFUELS services stand out?
A: Apart from being a South African company, DGFUELS supply quality services and products to the South African market. For world class services, original parts are used when doing generator services, which ensure the best performance of machines and engines.
PRODUCTS
Q: What petroleum products do DGFUELS supply in bulk?
A: DGFUELS supply bulk petroleum products
- 50 PPM diesel
- 93 &95 Unleaded petrol
- Illuminating paraffin
Q: How many litres does DGFUELS supply?
A: Following the regulations by the Department of Energy & Minerals. DGFUELS can only supply bulk petroleum products from 1 500 Litres and more.
Q: Is it possible to get two different products at the same time?
A: Yes, this would be calculated and advised according to specialised trucks availability and the distance of the site that requires these products.
Q: How many provinces does DGFUELS supply bulk products to?
A: Currently DGFUELS is supplying to Gauteng and Western Cape.
TRANSACTIONS
Q: How long does it take to get quotation?
A: The DGFUELS communications strategy is designed to get in touch within 48 hours of sending your request.
Q: How long does it take for payment to reflect?
A: Payment follows the South African banking standard which takes 2/3 working days for payment to reflect. For fast transactions, choose an immediate payment to get your products and services as early as possible.
Q: What are the shipping options?
A: DGFUELS offers a mobile delivery service that allows DGFUELS deliver the products onsite. A collection can be scheduled should the self-collect option be selected.
Q: How to get in touch
A: There are multiple options to choose from, you can get in touch through the website by filling in your personal details and then submit https://dgfuels.co.za/contact/ or send an email to carmen@dgfuels.co.za. You are more than welcome to also call DGFUELS on +27 60 6000 819
DGFUELS is committed to providing its customers with reliable, high-quality services, products, and transactions. The Service approach allows to meet all of the customer’s needs. If questions are not addressed here, please use the above contact information to get in touch.
